Terms of Sale

These terms apply when you register for, book or buy any Connect & Grow learning service. Please read them before you buy. Our Privacy Policy explains how we use your personal information, and our Website Terms cover general use of our website and WhatsApp journeys.

1. About us

Connect & Grow is a brand of CAPTURE1 DIGITAL VIDEO PRODUCTIONS LIMITED (trading as Capture 1 and The WhatsApp Guys), a company registered in England and Wales, company number 04044371. Our registered office is 40 Massey Brook Lane, Lymm, WA13 0PN. You can contact us at enquiries@capture1.co.uk or through our WhatsApp channel linked from our website.

In these terms, "we", "us" and "our" mean Capture 1. "You" means the person or business buying or using a Connect & Grow service.

2. Independent training

Connect & Grow provides independent training and support for business communication. We are not affiliated with or endorsed by Meta or WhatsApp. WhatsApp and the WhatsApp Business App are provided by Meta under its own terms, which you accept separately when you use them.

Meta can change App features, eligibility rules, charges and policies at any time. We keep our training up to date where we reasonably can, but some screens or features may differ from what we show, particularly between iPhone and Android or between countries. We will say which devices each course or session demonstrates.

3. Our services

• Free introduction: free introductory learning about the WhatsApp Business App.
• Get Set Up Together (guided setup): a live online group session, currently £149 per person including VAT.
• Learn Together specialist sessions: live online group sessions on specific topics, generally £99 per person per session including VAT. Registering interest is free and does not book you onto a session.
• Set Up with Confidence (video course): an on-demand iPhone video course, currently £99 including VAT, with 12 months' access from purchase.
• Connect & Grow Membership: £22 per month including VAT, with an initial commitment of six paid months (£132 in total), as described in section 8.
• Knowledge hub trial: an optional free 24-hour trial of our AI-powered knowledge hub.
• Bespoke and in-house training: provided under a separate written quotation and agreement, not these terms, unless the quotation says otherwise.

The description, price and any session details shown when you buy form part of your contract with us.

4. Prices and payment

Prices are shown in pounds sterling and include VAT at the current rate. Payment is taken at the time of purchase through Stripe, our payment provider. We do not see or store your full card details.

Your contract with us starts when we confirm your purchase. We send confirmation by email and, where you have given us your WhatsApp number, by WhatsApp from our main Capture 1 WhatsApp channel.

If a price is shown incorrectly because of an obvious error, we will contact you before your purchase is fulfilled and you can choose whether to continue at the correct price or receive a full refund.

5. Live online sessions

After you buy a live session, we will ask you to choose an available session time, usually by WhatsApp. Joining instructions are sent before the session. Sessions run on [webinar platform] and you need a suitable internet connection and device. For setup sessions, you will also need your own phone with the WhatsApp Business App available.

Sessions follow a guided group webinar format. There are opportunities to ask questions, but we cannot guarantee to answer every question live. We may group similar questions together and offer a route to send questions afterwards.

Sessions may be recorded. [Purchasers can access the recording for X months.] If you do not want to appear in a recording, keep your camera off and use a display name of your choice. Please do not record, copy or share sessions yourself.

If you miss a session you booked without cancelling, we do not offer a refund. Where a recording is available, you can still use it.

6. Cancelling a live session

Cancelling 48 hours or more before: if you cancel at least 48 hours before the session start time, we will refund you in full.

Cancelling less than 48 hours before: we will move your place to another available session instead of refunding.

If you are a consumer: you also have a legal right to cancel within 14 days of your booking. If you cancel within those 14 days and before your session has taken place, we will refund you in full, even if the session is less than 48 hours away. If you ask to attend a session that takes place within the 14 days, you lose this right once the session has been provided.

If we cancel: if we need to cancel or reschedule a session, we will offer you another date or a full refund, whichever you prefer.

To cancel, message us on WhatsApp or email enquiries@capture1.co.uk with your name and booking details. Refunds go back to your original payment method within 14 days of your cancellation.

7. Video course

You will receive access details after purchase. Your access lasts 12 months from the date of purchase and is for your own use. Please do not share your login or download, copy or redistribute the course.

Refunds: you can cancel within 14 days of purchase for a full refund, as long as you have not started accessing the course lessons. Once you have started a lesson, the course has been supplied to you and the 14-day cancellation right no longer applies. At checkout we will ask you to confirm that you understand this.

This does not affect your legal rights if the course is faulty or not as described.

8. Membership

Price and minimum term: membership costs £22 per month including VAT. When you activate paid membership, you commit to an initial six paid months (£132 in total). [Payment is taken monthly by Stripe on the same date each month.] After the first six paid months, membership continues month by month until you cancel.

What is included: access to our AI-powered knowledge hub, unlimited attendance at our regular Friday guided setup sessions while your membership is active, practical learning ideas, and any member drop-ins we arrange according to demand. Specific dates and content may change.

Cancelling after the first six months: you can cancel at any time by telling us before your next payment date. Your access continues until the end of your current paid month and then ends. We do not refund part months.

Cooling-off for consumers: if you are a consumer, you can cancel within 14 days of activating paid membership. We will refund what you have paid, less a proportionate amount for any part of the membership you have used, such as live sessions attended.

Free trial: the 24-hour free trial covers the knowledge hub only. It ends automatically without a charge. Live sessions and other membership benefits begin only when you choose to activate paid membership.

Ending membership: we may end your membership if you seriously or repeatedly break these terms, for example by sharing access or behaving abusively in sessions. If we end membership for any other reason, we will give you reasonable notice and refund any payment for a period not yet provided.

9. The knowledge hub and AI guidance

Our knowledge hub uses AI to answer questions about using the WhatsApp Business App. Answers are general guidance, may occasionally be incomplete or out of date, and are not professional, legal or financial advice. Check important points before relying on them. Questions referred to our team are generally picked up during UK office hours, Monday to Friday, 9am to 5pm, excluding UK bank holidays.

10. WhatsApp messages from us

Most of our conversations with you take place on our main Capture 1 WhatsApp channel. When you buy, we use it to send service messages about your purchase, such as confirmations, session choices, joining details and access to content.

We also run a separate Connect & Grow WhatsApp Business App number, mainly so you can see the App in action. If you save that number to your contacts and ask for updates, we may add you to a broadcast list for the training updates you asked for.

Marketing messages and course announcements are only sent if you opt in. You can stop them at any time by replying STOP, blocking the number or contacting us.

11. Using our content

All course materials, recordings, guides and session content belong to us or our licensors. You may use them for learning and for your own business. You may not resell, republish, share or use them to train others without our written permission.

12. Your responsibilities

You are responsible for your own WhatsApp account, phone number, devices and data. This includes checking that you can access your chosen number for verification and backing up any chats before you change numbers or accounts. We demonstrate steps but do not log in to or operate your account for you, unless agreed separately in writing.

When using WhatsApp for your business, you are responsible for following Meta's terms and policies and the law, including getting permission before sending marketing messages.

13. Our responsibility to you

We provide our services with reasonable care and skill. Our training gives practical guidance, but we cannot guarantee particular business results, enquiry levels or sales.

We are not responsible for changes Meta makes to WhatsApp, for any restriction Meta places on your account, or for problems caused by your device, connection or third-party services outside our control.

If you are a consumer: nothing in these terms affects your legal rights. We are responsible for loss you suffer that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We are not responsible for business losses.

If you are a business customer: our total liability to you for any purchase is limited to the price you paid for it. We are not liable for indirect or consequential loss, or loss of profit, revenue, business, opportunity or data.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

14. Complaints

If you are unhappy with a Connect & Grow service, please contact us at enquiries@capture1.co.uk and we will try to put things right.

15. Changes to these terms

We may update these terms from time to time. The version in force when you buy applies to that purchase. For membership, we will give you at least 30 days' notice of any material change, and you can cancel before it takes effect if you do not agree, even within the first six months.

16. Law

These terms are governed by the law of England and Wales. If you are a consumer, you can bring a claim in the courts of England and Wales, or in Scotland or Northern Ireland if you live there. If you are a business customer, the courts of England and Wales have exclusive jurisdiction.