Terms of Sale

1. About us

Connect & Grow is a brand of Capture1 Digital Video Productions Limited, trading as Capture 1 and The WhatsApp Guys. We are registered in England and Wales under company number 04044371, with our registered office in Lymm, Cheshire, WA13 0PN.

You can contact us at enquiries@capture1.co.uk or through the WhatsApp channel on our website. In these terms, "we", "us" and "our" mean Capture 1, and "you" means the person or business buying or using a service.

2. Independent training

Connect & Grow is independent training. It is not affiliated with or endorsed by Meta or WhatsApp. Your use of WhatsApp and the WhatsApp Business App is governed by Meta's own terms.

Meta can change features, rules, charges and policies at any time, so screens may differ from those shown in our training, especially between devices and countries. Each service states which devices it demonstrates.

3. Our services

• Free introduction: a free video on what the WhatsApp Business App can do, sent through our WhatsApp channel.
• Get Smarter Together: live online group sessions on chat marketing and using the app with skill, £249 per person including VAT. Each session is recorded and the recording is available on demand.
• Set Up with Confidence: an on-demand iPhone video course with PDF handouts, £124.99 including VAT, with 12 months' access from purchase.
• Bespoke training: training for teams, delivered in person, online or as a series of sessions, under a separate written quotation.

The description, price and session details shown when you buy form part of your contract with us. For bespoke training, the quotation you accept forms part of your contract, and these terms apply unless the quotation says otherwise.

4. Prices and payment

Prices are in pounds sterling and include VAT. Payment for live sessions and the video course is taken when you buy, through Stripe. We do not store your full card details. Bespoke training is invoiced as set out in your quotation.

Your contract begins when we confirm your purchase by email or WhatsApp. If a price is shown wrongly because of an obvious error, we will contact you and you can either go ahead at the correct price or receive a full refund.

5. Live online sessions

Once session dates are published and you have bought a place, you choose your session, usually through WhatsApp, and we send joining details before it starts. Sessions are group webinars, so questions may be grouped together or answered after the session.

Each session is recorded. If you bought a place, you can watch the recording on demand for the period stated when you buy. You can keep your camera off and use a display name. You must not record or share sessions yourself.

If you miss a session you booked without cancelling, there is no refund, but you can still watch the recording.

6. Cancelling a live session

• 48 hours or more before the session starts: cancel for a full refund.
• Less than 48 hours before: we move your booking to another session instead of refunding it.
• Consumers: you can also cancel within 14 days of booking for a full refund, as long as the session has not yet taken place.
• If we cancel or reschedule a session, you can choose a new date or a full refund.

Send cancellation requests by WhatsApp or email. Refunds are made to your original payment method within 14 days.

7. Video course

You have access to the course and its PDF handouts for 12 months from purchase. Access is personal to you: please do not share your login or pass the content on.

If you are a consumer, you can cancel within 14 days for a full refund, but only if you have not started any lesson. Starting a lesson ends that right, and you will be asked to confirm this at checkout. This does not affect your rights if the course is faulty or not as described.

8. Bespoke training

Bespoke training starts with a free discovery call, with no obligation to buy. We then send a written quotation setting out the format, number of sessions, topics, dates, price and any travel costs.

In-person training is available to UK businesses at your premises or a meeting room you choose. Travel costs are added to the quotation where they apply. Cancellation and rescheduling terms for bespoke training are set out in your quotation.

Every bespoke programme includes 12 months' access to our AI knowledge hub for your team, starting when the programme begins.

9. The knowledge hub and AI guidance

Our AI knowledge hub gives general guidance, which may sometimes be incomplete or out of date. It is not professional, legal or financial advice, so please check anything important. Questions passed to our team are generally answered Monday to Friday, 9am to 5pm UK time, excluding UK bank holidays.

10. WhatsApp messages from us

Most of our communication happens through the main Capture 1 WhatsApp channel, including the free video, purchase confirmations and access details. If you ask, our separate Connect & Grow demonstration number may add you to a broadcast list.

We only send marketing messages with your consent. You can opt out at any time by replying STOP, blocking the number or contacting us.

11. Using our content

Our materials belong to us or our licensors. You may use them for your own learning and your own business. Bespoke training materials may be used within your own organisation. You may not resell, republish or share them, or use them to train others, without our written permission.

12. Your responsibilities

You are responsible for your own WhatsApp accounts, numbers, devices and data, including making backups before changing numbers. We demonstrate the steps but do not operate your account unless we agree this in writing.

You must follow Meta's terms and the law, including getting consent before sending marketing messages.

13. Our responsibility to you

We provide our services with reasonable care and skill, but we cannot guarantee business results. We are not responsible for changes Meta makes, restrictions on your account, or problems caused by your device, connection or other services.

If you are a consumer, you keep your legal rights. We are responsible for foreseeable loss caused by our breach of these terms or our negligence, but not for business losses.

If you are a business customer, our total liability is limited to the price you paid, and we are not liable for indirect losses or loss of profit.

Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

14. Complaints

If you are unhappy with any part of our service, please email enquiries@capture1.co.uk and we will do our best to put it right.

15. Changes to these terms

We may update these terms from time to time. The version in force when you buy applies to that purchase. For bespoke training, changes only apply to an agreed programme if we both agree them in writing.

16. Law

These terms are governed by the law of England and Wales. If you are a consumer, you can bring a claim in the courts of England and Wales, or in Scotland or Northern Ireland if you live there. If you are a business customer, the courts of England and Wales have exclusive jurisdiction.