Bespoke training for teams
WhatsApp training shaped around your team.
Every team uses WhatsApp differently. We start with a conversation about your customers, your people and what you want to achieve, then recommend the training that will make the biggest difference.
In person
Live online
A series of sessions
Start with a free discovery call. We then recommend a format and give you a clear quote for your team.
ExampleCould you train our front desk team before we start taking bookings on WhatsApp?
Who it's for
When more than one person looks after your customers
The app is free and quick to install. Using it well, as a team, every day, takes a little more. That is where tailored training helps.
- Teams sharing customer conversations, who want everyone replying with the same care and tone.
- Businesses moving enquiries to WhatsApp, who want a clear way of working from day one.
- Owners handing WhatsApp to a team member, who want that person confident and well prepared.
- Teams already using the app, who want better habits and better results from it.
Ways we can train your team
The right format for how your team works
We advise on the best approach for your team. Sometimes that is one format, often it is a mix.
In person
Hands-on training with your team, on their own phones, so everyone leaves set up and practised. At your site, your offices or a meeting room, anywhere in the UK.
Live online
Interactive sessions your team can join from wherever they work, with demonstrations and time for questions.
A series over time
A short programme of sessions that builds skills step by step, so new habits have time to settle in between.
Not sure which suits you? That is what the discovery call is for. Tell us about your team and we will suggest the approach that fits.
What training can cover
Built around what your team needs
We choose the topics with you. These are the areas teams most often ask for.
Every programme includes 12 months' access to our AI knowledge hub, so your team can ask a question whenever it comes up.
- Setting the app up for a team: profile, catalogue and contact details
- Quick replies, greeting and away messages for consistent answers
- Labels and lists to keep enquiries organised
- Handling enquiries and following up after quotes and visits
- Broadcasts and updates customers are glad to receive
- Tone of voice and simple standards for replies
- Chat marketing techniques that bring customers back
- Daily routines and good habits that keep it working
How it works
From first conversation to confident team
Discovery call
A free call about your business, your customers, your team and what you want WhatsApp to do for you.
Recommendation and quote
We suggest the format, the number of sessions and the topics, with a clear quote.
Training
We deliver it in person, online or as a series, using examples from your own business.
Good habits that last
Where it helps, follow-up sessions keep your team confident and the new habits in place.
Seen our free video on what the WhatsApp Business App can do?Watch it free on your phone, right here.
Watch free in WhatsAppQuestions
Bespoke training FAQs
What happens on the discovery call?
The call is free. We ask about your business, your team and how you use WhatsApp today, so we can recommend the right training before you commit to anything.
How much does bespoke training cost?
It depends on the format, the number of sessions and the size of your team. We give you a clear quote after the free discovery call, including any travel costs.
Can you come to us?
Yes. We train UK businesses at their own sites, offices or a meeting room of their choice. Travel costs are added to your quote where they apply.
How long can my team use the AI knowledge hub?
Every bespoke programme includes 12 months' access, so your team can keep asking questions as they put the training into practice.
Our team uses different phones. Is that a problem?
Tell us which phones your team uses on the discovery call and we will plan the training around them.
I'm a sole trader. Is this for me?
Bespoke training suits teams best. On your own, our live sessions or the video course may be a better fit.
Is this the WhatsApp Business API?
No. This training is for the free WhatsApp Business App. If you need automation at scale, Capture 1 can advise on WhatsApp solutions.
Let's talk
Tell us about your team
A free discovery call is the quickest way to find the right training for your team.
Need help? Our team is available Monday to Friday, 9am to 5pm UK time, excluding UK bank holidays. Messages outside these hours may receive automated guidance. Bespoke training clients can use our AI knowledge hub at any time.
Connect & Grow is a Capture 1 brand. Independent training and support for business communication. Connect & Grow is not affiliated with or endorsed by Meta or WhatsApp.