Connect & Grow Membership
Get set up and keep learning with support
Practical guidance and useful ideas to help you make more of WhatsApp Business.
Ask questions through our AI-powered knowledge hub, join our Friday guided setup sessions as often as you need and explore better ways to communicate with customers.
£22 per month including VAT
Initial commitment of six paid months, £132 in total. Membership then continues monthly; you can cancel at any time and access ends at the end of your current paid month.
24-hour knowledge hub trial. Ends automatically. No automatic payment or subscription. Live session access starts with paid membership.
Connect & Grow knowledge hub
How do I change my opening hours?
You can update your hours in your business profile. Here’s a short video showing where to find it.
Watch: Business hours
What could I put in my Quick Replies?
Start with the questions you answer most often, such as prices, availability and how to book.
Illustrative example of a knowledge hub conversation.
Knowledge hub
Ask when you need a hand
Your AI-powered learning assistant brings together practical guidance about the WhatsApp Business App, useful resources and ideas for using it in your business.
Ask how to prepare a feature, where to find a setting or how a messaging approach might work for your customers. The assistant can help you work through the question and point you towards relevant instructions or videos.
You can ask through WhatsApp at any time. If a question needs additional attention, there is a route to refer it to our team during UK office hours.
Preparing a feature
How should I set up my away message?
Finding a setting
Where do I add my catalogue?
Trying an approach
How could I follow up after sending a quote?
Follow the guidance, ask questions and revisit the recording.
Live sessions
Return to guided setup whenever you need to
Paid membership includes unlimited attendance at our regular Friday setup sessions at 11am UK time. Each session runs for 90 minutes and follows a planned programme using iPhone demonstrations.
Join to get started, revisit a feature or refresh your setup. Register for the session you want to attend and follow along on your own phone.
Questions are welcome, and we’ll keep the demonstration moving so everyone can follow the main steps. You can revisit recorded setup guidance afterwards and submit questions we cannot cover live.
- Fridays at 11am UK time
- 90 minutes
- iPhone demonstrations
Ideas and community
Find useful ways to keep developing
We’ll share practical tips and examples for managing enquiries, following up and keeping in touch with your customers.
As the community develops, we’ll arrange additional member drop-ins and learning opportunities around the topics people want to explore. These will be organised on an ad hoc basis according to demand, with details shared when they become available.
Managing enquiries
Practical tips and examples.
Following up
Ideas you can use with your customers.
Keeping in touch
With people who want to hear from you.
Member drop-ins
Arranged according to demand.
Human support
Help from our team when needed
Most membership support starts with our automated WhatsApp knowledge hub. Where it cannot resolve a question and further attention is needed, we’ll aim to help during UK office hours.
You can send your question outside these hours and use automated guidance where available. Our team will aim to pick up referred questions during office hours.
Knowledge hub
Automated guidance on WhatsApp at any time.
Our team
Monday to Friday, 9am to 5pm UK time, excluding UK bank holidays.
Trial
Try the knowledge hub free for 24 hours
Explore the assistant, ask questions and see whether the guidance is useful to you.
- Try the hub for 24 hours
- Access ends automatically
- Choose whether to activate membership
Your trial gives you 24 hours’ access to the AI knowledge hub only. It ends automatically, and you will not be charged or enrolled into a paid subscription.
When your trial ends, we’ll invite you to activate paid membership if you’d like to continue. The Friday setup sessions and other membership benefits begin when you make that choice.
Try the knowledge hub freeKnowledge hub only during the trial. No automatic payment or subscription.
Pricing and cancellation
What paid membership costs
£22 per month including VAT
Paid membership starts when you choose to activate it and has an initial six-month commitment. You pay £22 per month for those six months, a total of £132 including VAT.
After your first six paid months, membership continues on a monthly basis. You can then cancel at any time, with your benefits remaining available until the end of your current paid month.
Activate membership£22 per month including VAT. Initial six paid months, £132 in total, then monthly until cancelled.
Questions
Frequently asked questions
Can’t see your question here? Message us and we’ll help you choose the right starting point.
Does the free trial turn into a subscription?
No. Your knowledge hub access stops after 24 hours. We’ll invite you to activate membership, but payment and paid membership only start if you choose to join.
Can I join a Friday session during the trial?
The trial covers the AI knowledge hub only. Friday session attendance and other member benefits start when paid membership is activated.
How often can I attend the Friday sessions?
As often as you need while your paid membership is active. Register for each session you wish to attend. The sessions follow a guided webinar programme, with opportunities for questions.
Is membership support always provided by a person?
Most questions are handled through our automated knowledge hub. Questions requiring our team’s help are generally picked up during UK office hours, Monday to Friday, 9am to 5pm, excluding UK bank holidays.
How often are the extra member drop-ins held?
Additional drop-ins are arranged on an ad hoc basis according to member interest and demand. We’ll share details when they are scheduled.
When can I cancel paid membership?
The initial paid commitment is six months. After those six paid months, you can cancel at any time. Your membership access ends at the end of your current paid month.
Is the separate £99 course included?
The £99 iPhone video course is a separate purchase. Membership includes the knowledge hub, regular guided setup sessions, recorded setup guidance and the member learning opportunities described here.
Is this assistant a feature of my own WhatsApp Business App?
The learning assistant is a Connect & Grow service you access by messaging us on WhatsApp. It provides guidance for using your own account; membership does not install a chatbot in your business account.
Start with the question you want help with
Try the knowledge hub for 24 hours and decide whether you’d like ongoing learning and support.
Knowledge hub only during the trial. No automatic payment or subscription.
Help when you need it
Our team is available Monday to Friday, 9am to 5pm UK time, excluding UK bank holidays. You can contact us on WhatsApp outside these hours and receive automated guidance where available. Members can ask our AI-powered knowledge hub for help at any time. Questions referred to our team are generally picked up during office hours.
Connect & Grow is a Capture 1 brand. Independent training and support for business communication. Connect & Grow is not affiliated with or endorsed by Meta or WhatsApp.