Connect & Grow · Live online guided setup
Get Set Up Together
Get your WhatsApp Business App ready for your business with guidance from our team.
Follow along on your own phone as we demonstrate the essential setup steps, with opportunities to ask questions and recorded guidance to revisit afterwards.
- Fridays at 11am UK time
- 90 minutes
- Live online
- iPhone demonstrations
£149 per person including VAT
Your question
How do I set up an away message?
Connect & Grow
Good question. Let’s do that step together now.
Session format
A clear route through the essentials
We’ll work through a planned setup programme, showing you what to prepare and where to make the changes. You can follow each step on your own phone and return to the recorded guidance afterwards.
Questions are welcome. We’ll answer those we can during the session while keeping the demonstration moving, so everyone can work through the main steps.
If we can’t cover your question live, you can send it to us afterwards. Our team aims to follow up during UK office hours. Where several people need help with the same topic, we may arrange further guidance or an additional session.
Follow the guidance, ask questions and revisit the recording.
What we cover
Prepare an account you are ready to use
- Understand the number and account decisions to make before you begin.
- Create or improve your business profile and contact information.
- Prepare greeting and away messages that set useful expectations.
- Create Quick Replies for questions you answer regularly.
- Organise conversations so enquiries are easier to find and follow up.
- Present relevant services or products in your catalogue.
- Make it easier for customers to start a WhatsApp conversation with you.
The focus is a useful everyday setup. We’ll use service-business examples as well as product examples so you can relate the guidance to what you offer.
Business profile and Quick Replies on iPhone
Preparation
Come ready to follow along
Have your iPhone available and, if possible, join the webinar on a laptop or another screen. This makes it easier to watch the demonstration while working on your phone.
Decide which number you want to use and make sure you can access it for verification. If you plan to move an existing WhatsApp account, raise this before the session so you can prepare appropriately.
Have these ready
- Your business name
- Logo or profile image
- A short description
- Contact details
- Opening or support hours
- Links you want customers to use
- A few common questions
- Your main services or products
Two ways to attend
Choose a one-off session or ongoing membership
One-off
Guided setup
Book one guided setup session
A straightforward option if you want live help getting prepared. Your purchase includes one 90-minute guided session and access to the recorded setup guidance afterwards.
Book a setup sessionOngoing
Membership
Attend through Connect & Grow Membership
Paid membership includes unlimited attendance at our regular Friday setup sessions for as long as your membership is active, together with access to our AI-powered knowledge hub and practical learning ideas.
After the first six paid months, membership continues monthly and you can cancel at any time. Access ends at the end of your current paid month.
The optional 24-hour free trial covers the knowledge hub only. It ends automatically without payment. Live session access begins when you choose to activate paid membership.
Explore membershipAlready a paid member? Register for a Friday session
Questions
Frequently asked questions
Can’t see your question here? Message us and we’ll help you choose the right starting point.
Will I receive individual help throughout the session?
The session follows a guided webinar format. There are opportunities for questions, and we may group similar questions together. We keep the main demonstration moving and provide a route to submit questions we cannot cover live.
What if I do not finish everything?
You can revisit the recorded setup guidance and send us questions afterwards. Our team aims to help during UK office hours, Monday to Friday, 9am to 5pm. We may arrange further guidance where several people need help with the same topic.
Can I attend more than once?
Paid Connect & Grow members can attend our regular Friday setup sessions as often as they need while their membership is active. The £149 one-off purchase is for one session.
Can I attend during the free membership trial?
The free trial is for the AI knowledge hub only. Live setup sessions are available once you activate paid membership, or you can purchase a one-off session.
Can I join if I already have an account?
Yes. You can follow the guidance to improve an existing setup and revisit features you haven’t used.
Can I follow along on Android?
Our launch demonstrations use iPhone screens. Contact us before booking if you use Android so we can help you check whether this session is suitable.
Get the important steps in place
Choose a Friday session and work through your setup with us.
Help when you need it
Our team is available Monday to Friday, 9am to 5pm UK time, excluding UK bank holidays. You can contact us on WhatsApp outside these hours and receive automated guidance where available. Members can ask our AI-powered knowledge hub for help at any time. Questions referred to our team are generally picked up during office hours.
Connect & Grow is a Capture 1 brand. Independent training and support for business communication. Connect & Grow is not affiliated with or endorsed by Meta or WhatsApp.