Connect & Grow · Developing smart skills together
Better conversations start with better connections
Practical learning, advice and support to help you communicate better with customers and build stronger business relationships.
We’re starting with the WhatsApp Business App. Learn what it could do for your business, get your account ready and find useful ways to make it part of your day-to-day communications.
Customer
Hi, have you got anything free on Thursday?
Your business
Yes, 2pm or 4pm. Which suits you best?
Why WhatsApp
Make it easier for people to reach your business
A customer might want to check availability, ask about a service or follow up on a quotation. Giving them a clear way to WhatsApp your business can make those conversations easier to start and easier for you to keep track of.
The basic WhatsApp Business App is free to download and use. It includes useful tools for presenting your business and managing conversations. Our learning helps you get the essentials ready and decide how to use them in a way that suits your business.
Some optional WhatsApp features and services have charges. Our setup guidance focuses on the core free App features.
Checking availability
Are you able to fit me in this week?
Asking about a service
Do you offer evening appointments?
Following up a quotation
Thanks for the quote. Could we start next month?
Try it yourself
See the WhatsApp Business App in action
Our Connect & Grow number runs on the free WhatsApp Business App, the same App our training covers. Have a look around and see what your own customers could experience.
View our business profile
Open a chat with us and tap our name to see the profile, opening hours and links.
Open our WhatsAppSave our contact
Add Connect & Grow to your phone so we can invite you to group training sessions.
Save our contact
Test it out
See how the WhatsApp Business App looks on our account.
Our business profile and catalogue
Save Connect & Grow to your phone
Scan the code or tap Save our contact. WhatsApp broadcasts only reach people who have saved the business number, so this is how we can invite you to group training sessions.
This number is for exploring the App. For help choosing a learning option, or about anything you have bought, use Ask about Connect & Grow, which goes to our main Capture 1 WhatsApp channel. You can reply STOP at any time.
Who it is for
Built around businesses like yours
Connect & Grow is for sole traders, independent businesses and small teams who want practical help with customer communication.
That might mean a plumber managing enquiries between jobs, a tutor answering parents’ questions, a beautician sharing appointment information or a consultant following up a new lead. Shops and other product businesses can use the same foundations to help customers explore what they offer.
Tradesperson
Could you look at a leaking radiator this week?
Tutor or coach
Do you have space for a Tuesday session?
Beauty professional
When is your next free appointment?
Consultant
Good to meet you. Can we book a follow-up call?
You can start from scratch or improve an account you already use. We’ll help you work out which features are useful to you and build confidence as you go.
Ways to learn
Choose the help that suits you
Start here
Free introduction
What Can WhatsApp Do for Your Business?
Explore practical examples, see how a business account could fit into your customer communications and decide where to begin.
Explore the free introductionLive online
Guided setup
Get Set Up Together
Follow our team through the essential setup steps in a live online session, with opportunities for questions and recorded guidance to revisit afterwards.
View guided setupYour own pace
iPhone video course
Set Up with Confidence
Work through short iPhone demonstrations at your own pace. Pause, replay and follow along whenever it suits you.
View the video courseOngoing support
Membership
Connect & Grow Membership
Keep learning with our AI-powered WhatsApp knowledge hub, unlimited attendance at our Friday guided setup sessions and practical ideas for using WhatsApp in your business. Additional member drop-ins will be arranged according to demand.
Try the knowledge hub free for 24 hours. The trial ends automatically without a charge. You choose whether to activate paid membership; live sessions and other membership benefits start when you do.
Explore membershipAlready set up
Learn Together · Specialist online sessions
Learn Together: Smarter Marketing
Already using the WhatsApp Business App? Join practical online sessions on organising contacts, following up enquiries and sending useful updates to customers who want to hear from you.
View Learn TogetherCommunity and approach
Useful to start with and useful to come back to
Getting set up is the first step. What you do with your account matters too.
We’ll share ideas for handling enquiries, following up at the right time and keeping in touch with people who want to hear from your business. The aim is to help you turn everyday messages into better customer relationships.
As Connect & Grow develops, we’ll shape further learning and drop-ins around the questions and interests of our members.
Handling enquiries
Clear first replies that set expectations.
Following up
The right message at the right time.
Keeping in touch
With people who want to hear from you.
Member drop-ins
Shaped by the questions you ask.
A Capture 1 brand
Connect & Grow brings Capture 1’s experience in business communication into practical learning you can use in your own business.
Capture 1 has helped organisations communicate with their customers since 2000. Connect & Grow gives you guidance and support to build your own skills.
From Capture 1
Would you like Capture 1 to build it for you?
If you need a WhatsApp system designed around your enquiries, customer journeys or team, Capture 1 can help with strategy, automation, integrations and ongoing management.
Questions
Frequently asked questions
Can’t see your question here? Message us and we’ll help you choose the right starting point.
Do I need to sell products to use this?
No. Our learning is designed for service businesses as well as businesses that sell products. Enquiries, quotations, appointments and ongoing customer conversations are all useful starting points.
Which phones do the setup videos show?
Our first video course uses iPhone demonstrations. The guided setup sessions also use iPhone screens. If you use Android, contact us before buying to check whether the current guidance suits you.
Is Connect & Grow part of Meta or WhatsApp?
Connect & Grow is a Capture 1 brand providing independent training and support. It is not affiliated with or endorsed by Meta or WhatsApp.
See where WhatsApp could fit into your business
Start with our free introduction, then choose the level of setup support that works for you.
Help when you need it
Our team is available Monday to Friday, 9am to 5pm UK time, excluding UK bank holidays. You can contact us on WhatsApp outside these hours and receive automated guidance where available. Members can ask our AI-powered knowledge hub for help at any time. Questions referred to our team are generally picked up during office hours.
Connect & Grow is a Capture 1 brand. Independent training and support for business communication. Connect & Grow is not affiliated with or endorsed by Meta or WhatsApp.